Shipping and Returns

We work to process all orders within the same or the next business day, although it may take an additional day to complete during busier times. Orders typically ship from our Tweed location within 1-3 business days, and you’ll receive an email notification once your order is dispatched. Delivery times vary by carrier, but most orders should arrive within 2-10 business days. Certain custom or made-to-order items may take longer to dispatch, and we partner with trusted carriers such as Australia Post, StarTrack, Toll, and TNT, with other options available if needed. Let us know if you have any preferences or issues with specific carriers, and we’ll do our best to accommodate your request.

If you’re in a hurry, contact us at 07 5523 3710 or email sales@handlesdoors.com.au before placing your order, and we’ll arrange the quickest shipping options available for your items.

Local customers can also select in-store pickup as a convenient, free option. We’ll notify you when your order from our Tweed store is ready for collection.

We understand that sometimes returns are necessary, whether due to a change of mind or an incorrect purchase. For returns based on these reasons, an industry-standard 20% restocking fee typically applies, with the items needing to be unopened, unused, and in their original packaging within 30 days of your purchase. Please note that the cost of return shipping will be at your expense, and items must be securely packaged to prevent damage during return transit. In certain cases, we may waive the restocking fee as a gesture of goodwill if you exchange items or opt for store credit. Additionally, if the return is for a large or bulky item, we may deduct the original freight charge from your refund to cover our costs. Simply contact us at sales@handlesdoors.com.au with your order details, and we’ll provide you with all necessary return information.